Definitions and general comments

• WWC Online Shop is part of WWC-kaarsen.
• This entire website, including the name, design, layout, text and content, is protected by copyright. No part of this website may be used for other sites without authorisation. Pages may only be printed for personal use. The unlawful reproduction or distribution of the website or any part of it is prohibited and punishable, and will be combated using all available legal means.
• Although WWC Online Shop devotes the greatest care to the content, we exclude all liability related to the information offered in any form whatsoever, and related to direct or indirect consequences of any inaccuracies in the information offered.
• Brand names, product names and images related to the range of products belong to the relevant providers.  

Terms and conditions of delivery

Article 1 Applicability
1.1. All offers, orders and agreements of WWC Online Shop are subject to these terms and conditions of delivery. Accepting an offer or placing an order entails that the customer accepts the applicability of these terms and conditions.

Article 2 Offers and agreements
2.1. All offers by WWC Online Shop are free of obligation, and WWC Online Shop explicitly reserves the right to cancel offers. All offers apply based on availability. Prices may be changed at any time.
2.2. An agreement is made after the order is accepted by WWC Online Shop. The acceptance of the order will be confirmed by e-mail and is binding on both parties. WWC Online Shop is authorised to refuse orders or imposed certain conditions on delivery.
2.3. Subject to proof to the contrary, the accounting records of WWC Online Shop and delivery service apply, and serve as proof of the orders placed with WWC Online Shop, payments made and deliveries made by WWC Online Shop. WWC Online Shop acknowledges that electronic communication can be used as proof. The customer also acknowledges this by accepting these terms and conditions.

Article 3 Prices and payment
3.1. The prices stated for the products and services offered are in euros, inclusive of VAT and exclusive of shipping costs and any payment charges.
3.2 Shipping costs are EUR 7.95, inclusive of VAT, for orders weighing up to 10 kg. For orders weighing more than 10 kg, the shipping costs are EUR 11.95, inclusive of VAT.
3.3. Payment can be made using "by iDEAL", "Payment in advance", "Payment on Delivery", "Paypal" (by credit card). An additional EUR 7.75 will be charged in the case of Payment on Delivery. . 
3.4. The customer must pay all other invoices without discount or compensation within 14 days after the invoice date. If payment is not effected within the payment term, WWC Online Shop will also be entitled to charge the customer 1% interest per month as from the due date, with part of a month being counted as a full month. If payment is not received by the due date, WWC Online Shop will send a reminder, for which WWC Online Shop will be authorised to charge EUR 6.81 in administrative costs. The invoice is the e-mail the customer receives immediately after sending his order.
3.5. If, after having received the 2nd reminder, the customer has not paid or not paid in full or not paid before the due date stated in the reminder, WWC Online Shop will have the right to charge the customer for the extrajudicial costs, including collection costs it has incurred. The customer is also required to pay any legal fees actually incurred/owed**.

Article 4 Orders and communication
4.1. WWC Online Shop is in no way liable for misunderstandings, damage, delays or the incorrect communication of orders and notifications as a result of the use of the Internet or any other means of communication between the customer and WWC Online Shop, or between WWC Online Shop and third parties insofar as this pertains to the relationship between the customer and WWC Online Shop. In the event of any questions or complaints, WWC Online Shop will respond within two working days and endeavour to resolve the problems.

Article 5 Delivery and delivery date
5.1. Deliveries will be made exclusively to the delivery address designated by the customer.
5.2. Stated delivery dates are an indication and not a deadline. WWC Online Shop is never liable for any loss or damage ensuing from the failure to meet a delivery date.
5.3. Products will be deemed to have been delivered when the recipient has taken possession of the products as evidenced by his/her signature.
5.4. WWC Online Shop reserves the right to make partial deliveries, meaning that an order can be shipped in two or more parts.
5.5. WWC Online Shop’s maximum term of delivery is 30 days. If delivery has not been made by then, the customer will be entitled to terminate the agreement without any written notice of default.

Article 6 Incorrect delivery
6.1. The customer undertakes to determine upon delivery whether the goods delivered correspond with the agreement. If, after receiving the goods, the customer discovers that the goods delivered do not correspond with the order, he/she must contact WWC Online Shop by e-mail at info@www-kaarsen.nl within two days. The customer will be asked whether he/she would like a new delivery or a refund. Customers can also use the e-mail address info@wwc-kaarsen.nl for other issues related to orders. WWC Online Shop will respond to every complaint or incorrect delivery within two working days.

Article 7 Cancellation of an order
7.1. After the customer has received the product he/she ordered, the customer will have the option of terminating the underlying agreement with WWC Online Shop within eight working days after receipt. The customer is not required to give a reason for terminating the agreement.
7.2. If the customer would like to terminate the agreement within this period, the customer must inform WWC Online Shop in writing, by e-mail, letter or fax. After consultation with WWC Online Shop, the customer must return the product to a return address designated by WWC Online Shop. In that case, the customer must bear the costs and risk of returning the product.
7.3. If the customer has already made any payment at the time the customer terminates the agreement with WWC Online Shop pursuant to the contents in Article 7 of these Terms and Conditions of Sale**, WWC Online Shop will repay such payments to the customer within 14 working days after WWC Online Shop has received the product back from the customer. The amount to be repaid will never exceed the total purchase price of the product or products returned.
7.4. WWC Online Shop reserves the right to refuse to accept products returned or to only credit part of the amount already paid, if there is a suspicion that the product has already been opened, used or damaged and this can be attributed to the customer.

Article 8 Force majeure
8.1. WWC Online Shop is not obligated to comply with any obligation vis-à-vis the customer if it is prevented from doing so as a result of a circumstance that cannot be imputed to it nor a circumstance for which it is responsible pursuant to the law, a legal act or prevailing public opinion.

Article 9 Retention of title
9.1. The title to the goods delivered passes once the customer has paid all that which he/she owes to WWC Online Shop pursuant to any agreement. This risk related to the product passes to the customer when he/she signs for receipt. WWC Online Shop bears the risk during transport.

Article 10 Intellectual property rights and industrial property rights
10.1. The customer must respect all intellectual and industrial property rights on the goods delivered by WWC Online Shop fully and unconditionally.
10.2. WWC Online Shop does not warrant that the goods delivered to the customer do not infringe any intellectual and/or industrial property rights of third parties, and accepts no liability whatsoever in the event of any third-party claim based on the assertion that an item delivered by WWC Online Shop infringes any third-party right.

Article 11 Liability
11.1. WWC Online Shop’s liability for loss or damage that can be attributed to its intent or gross neglect will never exceed the invoice value.
11.2. WWC Online Shop is not liable for any loss or damage resulting from printing errors, any incorrect or unclear information or other misinformation on the website, even if WWC Online Shop has already been informed.
11.3. WWC Online Shop is not liable for any loss or damage ensuing from allergic reactions related to the use of products delivered by WWC Online Shop, even if WWC Online Shop has already been informed.

Article 12 Personal data
12.1. The personal information provided by the customer will be saved in a file. The information will be used only for the purpose of filling the customer’s order.
12.2. WWC Online Shop will never sell or lease customer information to third parties.

Article 13 Miscellaneous
13.1. If the customer informs WWC Online Shop of a delivery address in writing, WWC Online Shop will be authorised to send all orders to that address unless the customer informs WWC Online Shop in writing, by e-mail, fax or letter, of a different delivery address for the customer’s orders.
13.2. If WWC Online Shop allows deviations from these conditions for a longer or shorter period, tacitly or otherwise, this does not diminish its right to demand immediate and strict compliance with these conditions. The customer can never assert any right on the basis of the flexible application of these conditions by WWC Online Shop.
13.3. WWC Online Shop is at all times authorised to amend these conditions and the content of the WWC Online Shop and WWC-kaarsen.
13.4. WWC-kaarsen is registered with the Chamber of Commerce under number 6088849.

Article 14 Applicable law and competent court
14.1. All rights, obligations, offers, orders and agreements to which these conditions are applicable, are governed by the laws of the Netherlands.
14.2. Any disputes between the parties will be brought exclusively before the competent court in the Netherlands.

WWC Online Shop
Parallelweg ls 105
7553 LH Hengelo (Ov.)
Tel: 074 - 2507770
Fax 074 - 2507770

CC: Enschede 6088849
VAT no.: NL103897690B01

BANK DETAILS:

Bank: Rabobank
Bank account number: 32.42.20.693

Payment from abroad
IBAN: NL28RABO0324220693
BIC: RABONL2U

Your order will be shipped immediately after we have received it.
If you have any questions related to your order, Please send an e/mail to info@wwc-kaarsen.nl.